Warranty and service

How much warranty do I get on your products?

We offer a standard 5-year warranty on our products. The Bohemian collection has a 2-year warranty.

What should I do if I suspect my products are damaged...

We inspect all packaging and orders before shipping to ensure that your order arrives undamaged and complete. Unfortunately, despirte our full efforts and intentions, sometimes a shortage or damage occurs. We kindly request you to do the following when receiving your order:

• Count all packaging directly when receiving the goods. 
• Check all packaging for visible damage.
• If you suspect damage, immediately open and check the product.
• If you have received a damaged product, immediately mention the damage on the packing slip before signing for receipt. 

If you are not able to check your order immediately, please note on the packing slip "approval pending". 

If you discover damage later or if you are not satisfied, we ask you to contact us as soon as possible so we can find a solution to solve the issue. 

How do I report damage or shortcomings?

If you discover damage or shortcomings, please report this to us as soon as possible. To resolve the complaint as quickly as possible, we request you to submit it to us in writing by e-mail. To help you in our best way, we ask you to provide the following information:

• Invoice number
• Complete article number
• Amount missing or damaged
• Nature of the damage
• Picture of the damaged product

Can I safely order online and will my online payment be secured?

Yes your data is safe with us. When you create an account, a secure connection is established between Pottery Pots and your computer. You can recognize this secure connection by the lock in the status bar of your browser and by the URL starting with https://

For the online payment we use an international Payment service provider. When purchasing online your information is entered a secured webpage. Your card information is not stored on our servers unless you select to save it for future purchases.

I am unsure whether the e-mail I received really came from you.

Unfortunately, it regularly happens that e-mails are sent where our name is misused. We cannot do much about this. It is important for you to know that e-mails from us are always sent via an e-mail address with @potterypots.nl or @potterypots.com.

Pay attention! Internet crooks are smart and sometimes use a mask where it seems that this e-mail address is indeed being used. Therefore, always double check, because in the end you will always see that there is a different e-mail address!

If you continue to have doubts about the authenticity of an e-mail, do not take any risks and call us first to check whether the e-mail you see is really from us.