PRIVACY STATEMENT POTTERY POTS B.V
In this privacy statement you will find more information about what Personal Data Pottery Pots processes, what Pottery Pots uses this Personal Data for, on which legal basis and for what purposes Pottery Pots processes this Personal Data, when Pottery Pots shares the Personal Data with Third Parties, when they ask processors to process the Personal Data and what rights you have in regard to this Personal Data.
privacy statement, the following definitions apply:
a) processor: a natural or legal person, a government agency, a service or other executive agency that processes Personal Data for the benefit of Pottery Pots;
b) third party: anyone other than: you, Pottery Pots, a processor, or any person who is authorized to process Personal Data under the direct authority of the controller or processor;
c) you: the person whose Personal Data is processed by Pottery Pots.
d) personal data: any data that relates to you and can be traced back to you, in particular by means of an identifier such as a name, an identification number, location data, an online identifier or one or more elements that are characteristic of the your physical, physiological, genetic, psychological, economic, cultural or social identity;
e) consent: any free, specific, informed and unambiguous expression of will by which you accept the processing of your Personal Data by means of a statement or unambiguous active action;
f) provision of Personal Data: the disclosure or making available of Personal Data;
of Personal Data: an operation or set of operations with regard to Personal Data
or a set of Personal Data, whether or not carried out via automated processes,
such as the collection, recording, ordering, structuring, storage, updating or
changing, requesting, consulting , use, disclosure, transmission, distribution
or otherwise making available, aligning or combining, blocking, deletion or
destruction of data
(Personal) data does Pottery Pots process and when?
Which Personal Data
Pottery Pots processes more data than just Personal Data, but Pottery Pots only processes (Personal) data that are strictly necessary for the purposes for which they are collected. For example, the following Personal Data can be collected:
Trade name and other company
First and last name;
Business and postal address;
Chamber of commerce number;
Date of birth;
Telephone number (Office & Cell);
Skypename (if applicable);
Social media account names;
Communication with you, such as chat
messages via social media, contact with the Pottery Pots Customer Service or
Support department, if you fill in a contact form on one of its websites, which
newsletters your company wishes to receive, as well as information about whether
a newsletter has been opened and which link was clicked in an email;
that Pottery Pots receives from the social media provider (including Facebook,
Twitter, Instagram, LinkedIn, Pinterest), depending on your social settings;
Login information for Pottery Pots’ website;
communication with you, such as chat messages via social media, contact with
our Customer Service, Support department
(when using a Gravatar in social media responses);
details of your company, such as the VAT number and if your company can buy on
account, also the bank account number.
Pottery Pots collects your Personal Data in the following
a) When you contact Pottery Pots directly or indirectly, Pottery Pots processes the provided Personal Data, such as the contact details provided by email, post or by telephone, but also the information provided during an (introductory) conversation or during other contact moments;
b) When you provide information to Pottery Pots under an agreement, for example by email, post or telephone;
c) When you place an order;
d) When you provide data as a partner of Pottery Pots, for example by e-mail, by post or by telephone;
e) When someone sends an order directly to you. Then Pottery Pots will receive your name and address details. We may also receive information from other parties, but only if you have given those parties permission to provide certain information to Pottery Pots.
Pottery Pots may obtain Personal Data from other sources, such as information
available through the Trade Register of the Chamber of Commerce, the Land
Registry and on (other) public websites and / or social media.
3. Purposes of processing of
Personal Data and bases
The Personal Data obtained by
Pottery Pots will only be processed if this is permitted under the General Data
Protection Regulation (hereinafter: “GDPR”) and for the purposes described
You can contact Pottery Pots customer service 24/7. With
Pottery Pots you can call, e-mail or send a message via social media, such as
Twitter, Instagram, Linkedin and Facebook.
Pottery Pots will be able to help faster by saving your data. Pottery Pots therefore keeps notes about customer contact as long as you are an active customer.
A telephone conversation can be recorded for training and analysis purposes. Pottery Pots has a legitimate interest to use these interactions to improve its services. Pottery Pots saves the phone call for a month.
When you send Pottery Pots a private message via Twitter, Instagram, Linkedin or Facebook, the messages are stored by Pottery Pots for a maximum of six months, or shorter if you have previously deleted the message yourself.
Pottery Pots is happy to send you a newsletter / mailing, because you are a customer or because you have registered yourself. Pottery Pots therefore processes your personal data to be able to send you information and news. Pottery Pots offers the option to unsubscribe under each newsletter. Pottery Pots will retain your data for this purpose until you unsubscribe.
The execution of an agreement in which you are a party
In order to execute the agreement in which you are a party, Pottery Pots needs personal information from you. In any case, Pottery Pots will process this data during the agreement and as long as the limitation period has not expired. When you order from Pottery Pots, it needs certain information from you to be able to deliver this order and to keep you informed about your order, or to handle your questions and / or complaints. This information is also required for any returns or repairs. In short, the data is necessary to perform the agreement that you have concluded with Pottery Pots (or one of its partners). By law, Pottery Pots must keep the data related to your order for seven years.
Information in your account
In your personal account, Pottery Pots stores a number of personal details. Pottery Pots also saves your order history. It is Pottery Pots' wish to make ordering easy. Therefore, Pottery Pots stores the data in your account as long as you are an active customer of Pottery Pots. If you have not logged in to Pottery Pots for seven years, it will delete all your data. In addition, you can request to have your data deleted at any time.
If you request a quotation from Pottery Pots, Pottery Pots processes company and personal data in order to be able to send a targeted quotation. Pottery Pots stores quotes for eight years. It is her legal administrative duty to be able to demonstrate what has preceded an invoice
Compliance with a legal obligation.
Pottery Pots also processes Personal Data if it is legally obliged to do so, such as information that it needs for the tax return.
Other purposes for the use of Personal Data
Pottery Pots may also use the Personal Data for purposes other than those described above, such as for quality and management purposes, internal controls, audits and reviews;
The Personal Data will generally only be processed if this is necessary for the execution of an agreement in which you are a party. In some of the above cases, Pottery Pots has a legitimate interest to process data. Pottery Pots has weighed its interest, for example the interest in safeguarding its own evidence and legal position, against the privacy interests of the person whose personal data it processes on the basis of this basis. Pottery Pots will not process more data than is necessary to achieve its goal and to safeguard its legitimate interests.
Pottery Pots maintains a level of security for the
processing of the Personal Data, which, within the possibilities of the current
techniques, is sufficient to prevent unauthorized access, modification,
publication or loss of your Personal Data. These measures ensure a level of
security appropriate to the data that Pottery Pots processes.
The security of your Personal Data is of course also related to the level of security you use. Therefore, you should ensure that you are careful with addressing your email or correspondence through any other medium, the access and security of your email account that you use for confidential communications with Pottery Pots.
5. Right to inspection and deletion
You have the
right to request your Personal Data from Pottery Pots or to request Pottery
Pots to change or delete them. For some Personal Data, Pottery Pots may be
required by law to keep it. Pottery Pots cannot change and / or delete these
Personal Data at your request.
In some cases, you also have the right to obtain your Personal Data that you have provided to Pottery Pots in a structured, common and machine-readable form and you have the right to transfer that data, if the processing is carried out by Pottery Pots in a manner which the right to data portability has been granted in applicable laws and regulations.
To use your above rights, you can send an email to . Keep in mind that after Pottery Pots has changed or deleted your data at your request, it may be that this data will be in its backups for some time until those backups are also deleted.
Pots will not pass on your Personal Data to Third Parties without your
1. this is necessary in the context of the implementation between the agreement between you and Pottery Pots;
2. Pottery Pots is obliged to pass on Personal Data to government agencies on the basis of a legal obligation or in an emergency, such as when a court order imposes an obligation to provide Personal Data to third parties. Only the data that we are obliged to provide will be provided; and / or
3. there is a reorganization or (partial) transfer of business activities at Pottery Pots with the result that Pottery Pots must transfer Personal Data to another organization;
4. the transfer of Personal Data takes place to service providers of Pottery Pots who are engaged to provide services on behalf of Pottery Pots;
5. Personal Data is transferred to clients, partners or customers of Pottery Pots in the context of the execution of the agreement.
Pottery Pots may engage third parties to process your
Personal Data. These third parties (processors) only process your Personal Data
on behalf of Pottery Pots and Pottery Pots has processing agreements with all
these third parties that comply with the requirements of the GDPR.
addition to the GDPR, this privacy statement is subject to (other) Dutch law.
If versions of this privacy statement in other languages show discrepancies or
lead to differences in interpretation, the version in the Dutch language will
prevail. All disputes under or in connection with this privacy statement will
be submitted exclusively to the competent court in the Netherlands.
If you have any questions about this
privacy statement, please contact Pottery Pots:
Pottery Pots B.V.
2391 PV Hazerswoude-Dorp
Telephone number: +31 088 445 6600
12. Submit a complaint to the Dutch
Data Protection Authority
In the unlikely event that you are not satisfied with the way Pottery Pots handles your Personal Data, you can always submit a complaint to the Dutch Data Protection Authority via their website (www.autoriteitpersoonsgegevens.nl) or via their free telephone number (+31 088 - 1805 250).
This privacy statement can be changed from time to time, for example because the laws and regulations change. The most current privacy statement can always be found on this website. When the privacy statement is thoroughly revised, Pottery Pots will at least report this on the Website.
Version: May 2019