• 5 years warranty
  • The fiberstone specialist
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Customer service Register and order
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Register and Order

Can I order from Pottery Pots?

We have set up our webshop in such a way that everyone can view all products. If you are a green reseller you can also view prices and stock after login and directly place an order with us. To place an order via the webshop you need an account. You can create an account yourself using the register option. aanmaken. Ordering through our webshop offers you the following benefits:

  • Insight into our stock level
  • Place an order 24/7 , whenever it suits you
  • A clear overview of previous orders
  • Save items as favourites
  • Create order lists and work faster
  • You only need to enter your details once

    • If you are not a (green) reseller , you can easily find a shop locator near you.

    How do I create an account?

    You are an existing customer:

    If you have ordered from us in the past year, you can send us an e-mail with the request for your login details. You will receive an e-mail with your personal details within 2 hours on working days between 09:00 and 18:00 so you can enjoy all the benefits.


    You are a new customer:

    If you have not ordered from us before, you can create your personal account via the registration form. We will check this registration and then, after activation of you account, you will receive an e-mail with your login details and you have access to the webshop.

    How do I place an order online?

    Step 1. Login to your account. If you do not have an account yet, you can register first. 

    Step 2. After you have logged in, you can add items via the shop menu, to you shopping cart and place your order. The webshop will automatically indicate whether you have reached the minimum order amount. If you want to know this in advance, please contact one of our sales representatives.

    Step 3. Check your order, your billing information and your delivery address and complete the order. 

    Is there a minimum order amount?

    Yes, the minimum order amount depends on the country or region you are from. The webshop will automatically indicate whether you have reached the minimum order amount. If you want to know in advance what the minimum order amount is for your region, please contact one of our sales representatives.  

    Is there a minimum order amount when I come to collect the goods myself?

    No, if you come to pick up yourself, there is no minimum order amount! Please note, the goods will not be packed on a pallet.

    Will the goods remain in my shopping cart if I interrupt my order?

    Yes, when you log out, items are saved in your shopping cart and draft orders. If you log in again at another moment, you can recall the saved order(s) in your account. By saving items as favourites, you can quickly request them via your account, even if you log out in the meantime. This can facilitate your ordering process.  

    Can I create order lists?

    Yes, in the webshop it is possible to create different order lists. For example, you can place several fixed items in an order list per department, shop or customer. With this order list you can easily walk through your shop and quickly after ordering what you need again.  

    Is it possible to directly enter the article numbers or import an order?

    Yes, that is possible! The article codes are listed in the catalogue, which correspond to the article codes in the webshop. If you have seen an article in the brochure, or you are already familiar with our products, you can enter the corresponding article number directly via the “Speedorder” option.You can also, for example, export order advice from your own system and then import it as a .CSV file. You can find the “Speedorder” in your account.

    Is it possible to order in bulk?

    Yes that is possible, we offer three ways to order from us:

    Stock program:

    You buy directly from our stock. You can buy both small and large quantities all year round. The only thing you must take into account is the minimum order amount and the packaging unit. But also, from our stock we offer the possibility to order large numbers and full pallets.

    Early buy program:

    From September until November, you can place your early-buy order for the next season. You can choose from our widest range of existing and new collections. Due to our guaranteed delivery between January and May, your store is ready for the new season. We will notify you via our newsletter when the Early buy orders can be placed again.

    Container program:

    Containers can be shipped directly to their destination from our factory in Vietnam. Compile the container with the collections you want to sell and have the option to customize products (for example, add drainage holes). Would you like to buy in bulk, and would you like to be sure of your range the complete season? Our representatives are happy to tell you more.

    Can I buy single items?

    The minimum order quantity varies per product. We are a wholesaler and some of our articles are packed per 2, 4 or more, this often applies to somewhat smaller items. It is not possible to deviate from these numbers. The medium and large products can usually be ordered per piece. Of course, the minimum order amount must be taken into account.

    When you come to pick up a product yourself, it is also possible to buy individual items. The minimum order size does not apply, the packaging numbers do.

    I cannot find what I am looking for and can use some help and advice when ordering? 

    Are you looking for a specific product and you cannot find it in the catalog or on the webshop or if you cannot quite find your way when ordering. Please contact one of our sales employees by sending an e-mail to via our  contact form or by phone (609)438-9050. Our employees will be happy to look at the possibilities with you.