FAQ
FAQ
Ordering and payment
Yes, you can easily place an order with or without an account. Having an account offers extra convenience, such as access to your order history and faster checkout on your next order.
For more information about ordering and payment, go to this page.
For more information about ordering and payment, go to this page.
You can pay securely via:
- iDEAL
- PayPal
- American Express
- Visa
- Mastercard
- Maestro
Yes. After placing your order, you will receive by e-mail:
- An order confirmation
- A shipping confirmation with Track & Trace
Yes, you can. You can apply for a business account via this link.
As a business customer, you benefit from customized purchasing options, insight into our full range and customized support. Please contact sales@potterypots.nl to discuss the possibilities or to request an account.
As a business customer, you benefit from customized purchasing options, insight into our full range and customized support. Please contact sales@potterypots.nl to discuss the possibilities or to request an account.
Shipping
Orders placed on working days before 14:00 will be shipped within 2 working days.
The average delivery time is approximately 4 working days, depending on the product and the destination.
The average delivery time is approximately 4 working days, depending on the product and the destination.
After sending, you will receive a Track & Trace code from Besseling Courier Service by email. This allows you to track your package and view the expected delivery date. During checkout, you can add a note to your order. For example, a message for the delivery person or an extra comment about the delivery. We will ensure that this note is passed on to the delivery service. Please note that we cannot guarantee that the delivery person will always be able to meet specific requests.
Are you not at home at the time of delivery? Then the delivery person will leave a message or you will receive an update via Track & Trace with the next steps.
Depending on the situation, a new delivery appointment will be scheduled or the carrier will contact you. Because our products are often large or heavy, they are not delivered to neighbors as standard.
We advise you to keep a close eye on the Track & Trace around the planned delivery date.
Depending on the situation, a new delivery appointment will be scheduled or the carrier will contact you. Because our products are often large or heavy, they are not delivered to neighbors as standard.
We advise you to keep a close eye on the Track & Trace around the planned delivery date.
Our deliveries take place up to the front door on the ground floor as standard.
For bringing it inside or placing it at a specific location (for example in the garden or on a floor) you must arrange help yourself if necessary. Our pots can be large and heavy, so keep this in mind when you receive them.
For bringing it inside or placing it at a specific location (for example in the garden or on a floor) you must arrange help yourself if necessary. Our pots can be large and heavy, so keep this in mind when you receive them.
We currently deliver in Belgium, France and the Netherlands.
For deliveries within the Netherlands, France and to Belgium, we use a fixed shipping rate of €6.95 per order.
This rate applies regardless of the size or weight of the package. The shipping costs are automatically displayed during checkout, so you know exactly where you stand in advance.
When returning your order in full, the original shipping costs of €6.95 will be refunded.
This rate applies regardless of the size or weight of the package. The shipping costs are automatically displayed during checkout, so you know exactly where you stand in advance.
When returning your order in full, the original shipping costs of €6.95 will be refunded.
Returns
You have the right to return your order up to 14 days after receipt.
Returns are made via the digital return form. After review by our customer service (within 2 working days) you will receive a return label and further instructions. Read more on the page returns and complaints.
For returns, we ask for a contribution to the return costs. The amount depends on the weight and size of the package:
- €6.95 for packages under 10 kg
- €15 for packages between 10 - 30 kg
- €30 for parcels over 30 kg
After approval of the return, the amount will be refunded to the original payment method within 14 days of receipt.
With a full return, you will also receive the original shipping costs of €6.95 back. In the event of a partial return, the original shipping costs will not be refunded.
With a full return, you will also receive the original shipping costs of €6.95 back. In the event of a partial return, the original shipping costs will not be refunded.
If the original packaging is missing, a depreciation of 10% of the item value can be applied.
Yes, if a product is returned, used, damaged or incomplete, we will contact you.
Return requests outside 14 days will not be processed.
Return requests outside 14 days will not be processed.
Damage and replacement
Please contact us as soon as possible via cs@potterypots.eu and add clear photos of:
- The damaged product
- The packaging
In the event of transport damage or a production defect, a replacement product can be delivered after assessing the submitted photos. We determine the most suitable solution for each situation.
Usage
Do you use the pot indoors? Then we strongly recommend a pot insert.
Most of our pots are plant-proof, but not completely 100% waterproof. In some cases, generous watering can cause slight leakage. This can cause damage on a laminate or wooden floor, which is of course a shame. Therefore, always use (unless 100% waterproof is stated with the product) a pot insert.
Are you using the pot outside? Then a pot insert is not necessary.
Outside, good drainage is important. Excess rain and irrigation water must be able to drain away to prevent root rot. Therefore, make sure that the pot has a drainage hole and that the water can drain away.
Most of our pots are plant-proof, but not completely 100% waterproof. In some cases, generous watering can cause slight leakage. This can cause damage on a laminate or wooden floor, which is of course a shame. Therefore, always use (unless 100% waterproof is stated with the product) a pot insert.
Are you using the pot outside? Then a pot insert is not necessary.
Outside, good drainage is important. Excess rain and irrigation water must be able to drain away to prevent root rot. Therefore, make sure that the pot has a drainage hole and that the water can drain away.
Our products are low maintenance and require little care.
Has your pot gotten dirty? Then you can easily clean it with a dry cloth or with a sponge and some water (possibly with mild soapy water).
We do not recommend the use of aggressive cleaning agents and high-pressure cleaners, as they can damage the material.
For detailed maintenance instructions, please refer to our Use & Care page.
Has your pot gotten dirty? Then you can easily clean it with a dry cloth or with a sponge and some water (possibly with mild soapy water).
We do not recommend the use of aggressive cleaning agents and high-pressure cleaners, as they can damage the material.
For detailed maintenance instructions, please refer to our Use & Care page.
Clean your pot with a soft cloth or sponge and lukewarm water. You can also use a mild detergent or a little bit of green soap.
Always avoid harsh or chemical cleaners, abrasive sponges, and pressure washers. These can damage the surface or damage the protective layer.
By carefully wiping your pot regularly, it will stay beautiful longer and the material will retain its appearance.
Always avoid harsh or chemical cleaners, abrasive sponges, and pressure washers. These can damage the surface or damage the protective layer.
By carefully wiping your pot regularly, it will stay beautiful longer and the material will retain its appearance.
Choose a pot that is at least 2 cm larger than your plant's grow pot. This gives the plant enough space to grow and leaves enough space for potting soil or hydro grains.
When choosing the right size, pay particular attention to the opening size of the pot. To do this, measure the diameter of the top of the cultivation pot and compare it with the opening diameter of the decorative pot.
For the correct inner size, use:
When choosing the right size, pay particular attention to the opening size of the pot. To do this, measure the diameter of the top of the cultivation pot and compare it with the opening diameter of the decorative pot.
For the correct inner size, use:
- The opening diameter should be at least 2 cm larger than the diameter of the grow pot
- The interior height should provide enough space for a layer of hydro grains if desired
You often don't have to fill large / tall pots completely with potting soil. By cleverly filling the underside, you can significantly reduce weight without sacrificing the plant.
Here's how to do it:
This way you use less potting soil, the pot becomes lighter and there is enough room for healthy growth.
Tip: when used outdoors, always ensure good drainage so that excess water does not remain in the pot.
Here's how to do it:
- Fill the soil with light materials such as hydro grains (clay pebbles).
- Or place one or more upside-down plastic cultivation pots at the bottom.
- You can also use empty, well-sealed plastic bottles.
- Fill the pot directly with potting soil, with enough space for the roots, or
- For indoor use: place a pot insert on top of the padding. Fill it with a layer of hydro grains and potting soil on top, and place the plant in it.
This way you use less potting soil, the pot becomes lighter and there is enough room for healthy growth.
Tip: when used outdoors, always ensure good drainage so that excess water does not remain in the pot.
First, check the website to see if your pot is frost-resistant. Is that the case? Then make sure that excess water can always drain properly.
Water left in the pot can freeze and expand in frost, which can cause damage.
This is how you prepare your pot properly:
Tip: It is best to empty empty flower boxes completely and store them upside down in a dry place. This will prevent water from accumulating and causing frost damage.
Water left in the pot can freeze and expand in frost, which can cause damage.
This is how you prepare your pot properly:
- Check that there are enough drainage holes available.
- Make sure these holes are not clogged.
- Place the pot on pot feet, so that water can drain more easily and the pot does not stand directly on a wet surface.
Tip: It is best to empty empty flower boxes completely and store them upside down in a dry place. This will prevent water from accumulating and causing frost damage.
A pot that is too small is usually not a good choice (with exceptions such as bonsai). The roots then have too little space to grow healthily.
A slightly larger pot is usually better, but in moderation. As a guideline, keep the pot 10–20% larger than the current root ball.
Note: a pot that is too large can cause the potting soil to stay wet longer, which can cause root rot.
A slightly larger pot is usually better, but in moderation. As a guideline, keep the pot 10–20% larger than the current root ball.
- For trees or shrubs that remain in the same pot for a longer period of time, you can choose more spacious.
- For temporary planting, such as seasonal flowers, the pot may fit a little tighter.
Note: a pot that is too large can cause the potting soil to stay wet longer, which can cause root rot.
Saucers for pots and planters actually have three main functions:
Our saucers are sold separately, matching the size and style of the pot, so that the whole looks neat.
- Water collection: they collect excess water that runs out of the pot after watering. This prevents the water from running onto the floor, table or terrace.
- Substrate protection: they protect surfaces such as wood, stone or carpeting from moisture rings, dirt and scratches.
- Moisture regulation: with some plants it can be useful if a small layer of water remains in the saucer. That water can be absorbed by the plant gradually.
Our saucers are sold separately, matching the size and style of the pot, so that the whole looks neat.
The black Fiberstone planters (color code -01) from the Natural collection can be treated 2–4 times a year with our special maintenance wax.
This wax helps to keep the deep black color nice and even and protects the surface from discoloration by sun and weather influences. Regular treatment ensures that the planter retains its appearance and looks like new for longer.
This wax helps to keep the deep black color nice and even and protects the surface from discoloration by sun and weather influences. Regular treatment ensures that the planter retains its appearance and looks like new for longer.
We offer a touch-up pen for our Essential. This allows you to easily and neatly touch up minor damages, such as scratches or minor damage to the coating.
This keeps the finish nice and even and the pot retains its appearance, even with prolonged outdoor use.
This keeps the finish nice and even and the pot retains its appearance, even with prolonged outdoor use.
Product features
Yes, we offer a standard 2-year warranty on our pots.
The warranty applies to manufacturing defects and material defects under normal and correct use. The exact conditions, coverage and possible reimbursements can be found in our general terms and conditions.
Do you have a question about a specific case? Feel free to contact us, we are happy to look into it with you.
The warranty applies to manufacturing defects and material defects under normal and correct use. The exact conditions, coverage and possible reimbursements can be found in our general terms and conditions.
Do you have a question about a specific case? Feel free to contact us, we are happy to look into it with you.
The product page of each item states whether the pot is frost resistant.
Most of our pots are suitable for outdoor use and frost resistant, provided they are applied correctly. Good drainage is essential here: make sure that excess water can always drain through drainage holes, so that no water remains in the pot that can freeze and expand.
Please note: if water cannot escape, it can cause damage in frost - even with frost-resistant pots. Correct use is therefore decisive for its durability in winter.
Most of our pots are suitable for outdoor use and frost resistant, provided they are applied correctly. Good drainage is essential here: make sure that excess water can always drain through drainage holes, so that no water remains in the pot that can freeze and expand.
Please note: if water cannot escape, it can cause damage in frost - even with frost-resistant pots. Correct use is therefore decisive for its durability in winter.
Yes, all our pots are UV-resistant and suitable for long-term outdoor use. They are designed to be resistant to sunlight and other weather conditions.
However, it is important to know that slight discoloration due to prolonged exposure to sun, rain and temperature fluctuations cannot be completely prevented in the long term. This is a natural process that can occur with almost all outdoor materials.
On the product page of each article you will always find the specific product specifications clearly.
However, it is important to know that slight discoloration due to prolonged exposure to sun, rain and temperature fluctuations cannot be completely prevented in the long term. This is a natural process that can occur with almost all outdoor materials.
On the product page of each article you will always find the specific product specifications clearly.
Our pots are strong and robustly designed for daily use. With normal use, they are sturdy, dimensionally stable and resistant to bumps and scratches.
Of course, they are not indestructible. Hard impact, dropping, or improper use may cause damage. Therefore, make sure you have a stable, flat surface and preferably move the pot empty to prevent damage.
When used correctly, you can count on durable and solid quality.
Of course, they are not indestructible. Hard impact, dropping, or improper use may cause damage. Therefore, make sure you have a stable, flat surface and preferably move the pot empty to prevent damage.
When used correctly, you can count on durable and solid quality.
Most of our pots are plant-proof. This means that they are suitable for direct use with potting soil and planting.
On the product page of each item it is clearly stated whether a pot is completely waterproof or plant-proof.
Please note: our pots are not intended as vases or water basins and are therefore not suitable for filling completely with water*. When used indoors, we also recommend using a pot insert to prevent any leakage.
* With the exception of some pots from the Rough collection.
On the product page of each item it is clearly stated whether a pot is completely waterproof or plant-proof.
Please note: our pots are not intended as vases or water basins and are therefore not suitable for filling completely with water*. When used indoors, we also recommend using a pot insert to prevent any leakage.
* With the exception of some pots from the Rough collection.
Most of our pots are suitable for both indoor and outdoor use. However, there are exceptions: this can differ per collection and in some cases even per specific product.
On the product page of each item, it is clearly stated whether the pot is suitable for indoor use, outdoor use or both. This way you always know exactly where you stand.
On the product page of each item, it is clearly stated whether the pot is suitable for indoor use, outdoor use or both. This way you always know exactly where you stand.
No, our artificial plants are not suitable for outdoor use.
They are designed for indoor application. Exposure to rain, frost, and prolonged direct sunlight can corrode the material and cause discoloration.
For long-term preservation of color and quality, we recommend that you only place our artificial plants indoors.
They are designed for indoor application. Exposure to rain, frost, and prolonged direct sunlight can corrode the material and cause discoloration.
For long-term preservation of color and quality, we recommend that you only place our artificial plants indoors.
Yes, slight color or structure differences may occur. Our pots are handmade and finished, making each item unique.
Although we strive for maximum consistency within a collection, subtle variations may be visible. This is part of the production process and is not a production error.
Although we strive for maximum consistency within a collection, subtle variations may be visible. This is part of the production process and is not a production error.
For tall or narrow pots in windy locations, we recommend adding extra weight at the bottom of the pot. This increases stability and reduces the risk of blowing over.
For example, you can weigh down the pot with gravel or a heavier filling material in the bottom layer. Always make sure you have a stable, flat surface.
For example, you can weigh down the pot with gravel or a heavier filling material in the bottom layer. Always make sure you have a stable, flat surface.
Yes, we recommend removing the plastic nursery pot when placing a plant in a flower box. This gives the roots more room to grow and reduces the risk of root rot due to stagnant water.
Place the plant directly in potting soil (possibly with a layer of hydro grains at the bottom for better drainage), so that water can drain well and the roots can develop healthily.
Tip: When using it indoors, use a plastic pot insert. This makes the flower box waterproof and gives the plant enough space to grow well.
Place the plant directly in potting soil (possibly with a layer of hydro grains at the bottom for better drainage), so that water can drain well and the roots can develop healthily.
Tip: When using it indoors, use a plastic pot insert. This makes the flower box waterproof and gives the plant enough space to grow well.
Some pots have standard drainage holes, but not all. On the product page of each item it is stated whether there are already drainage holes present.
Does your pot have no holes and do you want to use it outside? Then you can easily make drainage holes yourself with a drill, in the desired places.
Does your pot have no holes and do you want to use it outside? Then you can easily make drainage holes yourself with a drill, in the desired places.
"Our artificial plants are made of high-quality synthetic materials and contain no living or biologically active substances. They are intended as a decorative product and do not release toxic substances during normal use.
However, we recommend keeping artificial plants out of reach of small children and pets. They are not meant to be chewed or ingested.
Do you have specific questions about materials or safety? Feel free to contact us - we will be happy to help you.
However, we recommend keeping artificial plants out of reach of small children and pets. They are not meant to be chewed or ingested.
Do you have specific questions about materials or safety? Feel free to contact us - we will be happy to help you.
Yes, almost all pots are suitable for both hydroponics and artificial plants.
For hydroponics, place the plant in a waterproof pot insert so that the water level remains well regulated and the material of the decorative pot is protected. With artificial plants, you can fill the pot directly with, for example, filling material, styrofoam or hydro granules to firmly anchor the plant.
For hydroponics, place the plant in a waterproof pot insert so that the water level remains well regulated and the material of the decorative pot is protected. With artificial plants, you can fill the pot directly with, for example, filling material, styrofoam or hydro granules to firmly anchor the plant.
With correct use and with the right (possible) maintenance, our pots will last for years.
The lifespan depends on factors such as placement, weather conditions and care. When the pot is applied correctly, for example with good drainage and appropriate maintenance, you can count on long-term sustainable quality.
The lifespan depends on factors such as placement, weather conditions and care. When the pot is applied correctly, for example with good drainage and appropriate maintenance, you can count on long-term sustainable quality.
Yes, all our products are handmade and manufactured from different materials. This makes each item unique and there may be slight differences in color, structure or surface.
Although we strive for maximum consistency and accurate dimensions, small deviations in finish, dimensions or weight may occur. This is inherent to the artisanal production process and contributes to the character of the product.
Although we strive for maximum consistency and accurate dimensions, small deviations in finish, dimensions or weight may occur. This is inherent to the artisanal production process and contributes to the character of the product.
Accessories
No, these are not included as standard and must be ordered separately.
Matching accessories, such as a pot insert and saucers, can be found here. On the product page of each pot, the recommended accessories are also clearly listed, so you can easily choose the right combination.
Matching accessories, such as a pot insert and saucers, can be found here. On the product page of each pot, the recommended accessories are also clearly listed, so you can easily choose the right combination.
A number of pots from the Rough collection are available with a matching wooden stand, in a low or high version.
The other pots in our range are not standard equipped with a stand or frame. We also recommend that you do not combine our pots with separate stands or frames, as this can affect the stability and load-bearing capacity.
The other pots in our range are not standard equipped with a stand or frame. We also recommend that you do not combine our pots with separate stands or frames, as this can affect the stability and load-bearing capacity.
A water meter is used in hydroponics: plants that are in hydro grains with a water reservoir at the bottom of the pot.
The gauge indicates the water level in the reservoir, so you know exactly when to refill. This prevents overwatering and dehydration and the roots always get the right amount of moisture.
Top up water until the meter shows the optimal level ('OPT') and then wait to water until the reading is back to 'MIN'.
For a detailed step-by-step explanation of how to install and use the water meter, please refer to our Use & Care page.
The gauge indicates the water level in the reservoir, so you know exactly when to refill. This prevents overwatering and dehydration and the roots always get the right amount of moisture.
Top up water until the meter shows the optimal level ('OPT') and then wait to water until the reading is back to 'MIN'.
For a detailed step-by-step explanation of how to install and use the water meter, please refer to our Use & Care page.
