• 5 Years warranty
  • The fiberstone specialist
  • Delivery from stock
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Customer service

Customer service

Please note, we are a wholesaler (B2B) and do not sell to consumers.

Service is our top priority. We will do everything to provide you with the best possible service.

Via the menu below and in the FAQ section you can navigate to all frequently asked questions about our working methods and the use of this website. In downloads you can find all the important pdf documents to help you orientate and advise your own clients.

 If you cannot find what you are looking for, please contact one of our customer service representatives. We are available from Monday to Friday from 09:00 to 17:00 on 088 445 6600 or sales@potterypots.nl.

Register and Order

  • Can I order from Pottery Pots?
  • How do I create an account?
  • How do I place an order online?
  • Is there a minimum order amount?
  • Is there a minimum order amount when I come to collect the goods myself?
  • Will the goods remain in my shopping cart if I interrupt my order?
  • Can I create order lists?
  • Is it possible to directly enter the article numbers or import an order?
  • Is it possible to order in bulk?
  • Can I buy single items?
  • I cannot find what I am looking for and can use some help and advice when ordering?
    • more information

    Shipping / Pickup possibilities

  • What is the minimum order amount?
  • How much shipping costs do I have to pay
  • Can I choose the delivery date myself?
  • Do you make partial deliveries?
  • How long does it take before an order is delivered?
  • Where do we deliver our products?
  • Do you deliver to islands?
  • Are there any places you don’t deliver?
  • Can I collect my order myself?
  • I see different pick-up options, what is the difference?
  • What are the opening hours of your warehouse?
  • When can I collect my order?
    • more information

    Use and Care

  • Are the products handmade?
  • Are all measurements true to size?
  • Can all products be used both indoors and outdoors?
  • How should I treat my planter if I want to place it outside?
  • How should I treat my planter if I want to place it indoors?
  • Are the planters waterproof/watertight?
  • Are all products colourfast?
  • How do clean a planter?
    • more information

    Stock

  • How do I know if an item is in stock?
  • Can I order an item that is not in stock?
  • Is it possible to order in bulk?
    • more information

    Warranty and service

  • How much warranty do I get on your products?
  • What should I do if I suspect my products are damaged...
  • How do I report damage or shortcomings?
  • Can I safely order online and will my online payment be secured?
  • I am unsure whether the e-mail I received really came from you.
    • more information

    Materials

  • Fiberstone
  • Ficonstone
  • Fiberclay
  • Sandstone
  • Bamboo
  • Seagrass
  • Straw grass
    • more information

    Prices

  • Why don’t I see any prices?
  • What prices do I see in the webshop?
    • more information

    Payment methods

  • How can I pay?
  • Can I buy on account?
    • more information

    Contact

  • Headquarters, showroom and warehouse
  • Opening hours / holidays
  • Contact form
    • more information