We thoroughly inspect all packages before shipping and great care is taken to ensure that all of our products are adequately packaged. Unfortunately, damages do occasionally occur during shipping. Before signing to accept your shipment, we encourage you to inspect all packages.
Please follow steps indicated below to ensure the carrier's liability in the event of a damaged shipment:
If you are not able to check your freight during delivery, you need to note this on the delivery receipt from the carrier.”
Write “Approval Pending” on the Bill of Lading / delivery receipt as to ensure that all damages are claimed appropriate.
Sometimes damages are not apparent and are not discovered until after the driver has already left. In the event that this occurs, please immediately contact Pottery Pots USA Inc. at e-mail: firstname.lastname@example.org | Phone: +1 609 438 9050 so that we can file a claim with the carrier.
When submitting a claim you should disclose the following information:
Pottery Pots USA Inc. must be notified of all damage claims or shortages within 3 working days upon receipt of the merchandise. Failure to notify us within this time frame may affect the ability to replace any products free of charge due to time constraints for filing damage claims with the carrier. You MUST keep all shipping boxes, packing material, and the damaged item(s) for the carrier to inspect before any reimbursement or credit will be given.
Pottery Pots USA Inc.
1800 East State Street, Suite 167
Hamilton, New Jersey 08609
United States of America
Tel: +1 609 438 9050
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